Conference Agenda & Scheduling

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Session

DELIVERING EXCELLENT CUSTOMER SERVICE M-D1

Monday 8am to 10am

Room	ORANGE COUNTY BALLROOM 1/2
Seating	153 of 155 seats available
Credits	REHS: 2.0
Speakers	Jim Delia
Objective	This workshop equips participants with knowledge/insights to maintain high service standards to adapt to changes, and increasing demands.
Description	This workshop will enable participants to better understand the unique aspects of public sector service, recognize customer expectations, and learn to apply best practices more effectively. Content covers: skills in handling difficult situations, how to say no constructively, and efficiently managing complaints. Additionally, participants will learn how to apply strategies for managing personal stress, and create a personal improvement plan.

Since we will be using our calcupa.org "My Itinerary" process for the 2025 Conference for Attendees to Earn CEUs, please create your Itinerary by going to the online agenda and clicking on the "+Add" button on the right of the page to Add Sessions you plan to attend to your "My Itinerary". To View/Edit your Itinerary for Session Attendance, visit your My Itinerary. We will provide further information on how to 'check in/out' of a Session to verify your attendance. If you have any questions, please email registration@calcupa.org.