CUPA Profiles

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SFDPH - Hazardous Materials and Waste Program - San Francisco

1390 Market Street, Suite 210, San Francisco, CA 94102
415-252-3900

San Francisco CUPA "The Agency that Knows How"

San Francisco is one of the most iconic cities in the USA, it has been called the "City that knows how" or "Bagdad by the Bay" but never Frisco. I have been a lifelong resident of the Bay Area and San Francisco has always just been known as "The City" to me, just look at the jerseys of the Golden State Warriors. The Citys colorful history extends from the rough and tumble days of the Barbary Coast with its Shanghaied Sailors and the gold rush era to the 1906 earthquake and fire that would remake the city. Todays San Francisco is far different from the rugged port city run by longshoreman or the Haight Asbury hippies and the flower power movement of the 60s. Todays San Francisco is one of the most desirable yet expensive places to live in the world, boasting a very diverse community with all of the associated urban issues. This presents an enormous challenge for regulatory and public health professionals that must adapt to a rapidly changing world. The City is unique in many ways and this includes being the only CUPA that is both the City and County. The City & County of San Francisco (CCSF) is the CUPA for San Francisco. The Department of Public Health (DPH)-Environmental Health Branch (EHB) is the lead agency within the CCSF for implementing CUPA requirements. Within the EHB, the Hazardous Materials and Waste Program (HMWP) implements the CUPA requirements and is one of seventeen programs administered by EHB. I recently had an opportunity to sit down with the HMWP Program Manager, Paula Stewart, at the 2018 annual CUPA Training Conference and got a firsthand account of how life is in the big city.

EHBs mission is to, "Improve Environments, Protect Health and Promote Equity." In that effort, the Citys CUPA regulates approximately 2500 facilities with 11 inspectors, two program leads, one public health technician, 2 administrative support staff and a manager. Inspectors are assigned to specific districts and handle all Unified program elements as well as two non CUPA programs, Medical Waste and Chlorofluorocarbon Recovery and Recycling. Over the years the types of industry in the city have changed, many of the longtime heavy industry types, like ironworks, plating shops, woodworking and manufacturing have left the city. These industries have been replaced by a wave of biotechnology, research facilities, hi-tech industries, educational institutions, urgent care facilities, microbreweries/brewpubs, gourmet food and beverage facilities and cryo spas where liquid nitrogen and dry ice may be commonly stored for made to order ice-cream, specialty beverages and spa treatments. Occupying 49 square miles and with nowhere to go but up, high-rise buildings have become a large part of this CUPAs inventory. They have 468 buildings over 400 feet tall packed into the area with 100 more under construction or planned, no urban sprawl here. The unique makeup of the city, with mixed residential and industry everywhere complicates the CUPAs mandate to protect the public health and safety. That is one reason that DPH regulates all facilities with an aggregate total of 55 gallons of hazardous materials, counting all containers one gallon or larger.

As a manager that started her career in 1992 as a district inspector Paula has seen both pre CUPA and post CUPA programs and appreciates the organization, tools and support she receives as a CUPA. She mentioned such highlights as:

The availability of training which has gotten increasingly better with the centerpiece being the annual CUPA Conference augmented by Technical Advisory Groups and CUPA Forum Board sponsored trainings such as UST Inspector Training, Tiered Permitting, McCoys Hazardous Waste Generator, Train the Trainer and the recently completed cannabis training for inspectors. Sharing these training opportunities is cost effective, beneficial to new and seasoned inspectors, and provides opportunities for staff of all experience levels to share experiences and network.

The enforcement tools that are now available like the Administrative Enforcement Orders help streamline enforcement which helps as a deterrent to other businesses, validates the inspectors efforts and facilitates fair and equitable administration of CUPA program requirements.

The regional, program specific Technical Advisory Groups and CUPA Forum Board meetings are a great way of sharing information and problem solving as well as learning about what neighboring agencies are doing, emerging trends and new legislation.

CERS presents a new challenge, one that will take some time and some changes to overcome but it will ultimately help both regulators and industry. The introduction of field inspection tablets to eliminate paper and improve data input will ultimately improve the CUPAs implementation of CERS.

San Francisco has always been known for it's innovation and the CUPA program is no exception, here are a couple of examples of their trendsetting ways:

The Green Business program requires participants to comply with a checklist of specific items that take them well above the compliance baseline. This helps give residents some peace of mind knowing that the business is both conscientious and uses more environmentally friendly products which are typically less hazardous. The benefit for the business is a designation as "Clean & Green" with associated outreach which can help in an environmentally aware city where industry and residential communities are located in close proximity. The benefit for the CUPA is a subset of facilities setting the standard by going beyond compliance and making the inspectors job easier and more rewarding.

In 2016, the CUPA established a Registration and Compliance Assistance unit. This unit field screens industry sectors to identify businesses likely to be regulated by the CUPA and helps new businesses and public agencies comply with the complex regulations in the CUPA programs. They help businesses set up a CERS account, explain the specific program requirements and operate similar to a consultant in assisting businesses and public agencies to achieve compliance. Compliance is always the ultimate goal and that is why outreach and compliance assistance is a program priority in fact it is a directive from the mayors office. This unit has helped improve business compliance and helped to get City Departments and sister agencies into compliance. Public agencies should always set the standard for compliance but getting them there can take some effort and this compliance team has made a difference.

The scent of marijuana has long been wafting through music venues like the legendary Fillmore Auditorium and Winterland or the city streets like, well just pick one. As Californias newest industry, cannabis cultivation, processing and associated industries are estimated to generate 5 to 7 billion dollars for the state economy. In 2015 The City established an Office of Cannabis, allowing only indoor grows, currently there are forty growers registered with the office. They also have 56 processing facilities that extract the essential oils from cannabis. These facilities use a variety of solvents from butane, carbon dioxide, alcohol and ice water, each with their own inherent hazards. Various EHB programs including the CUPA work closely with the Office of Cannabis, Fire and Planning to permit and inspect these sites. CUPAs are still trying to find their role in this emerging industry and learning what works, new trends, success stories and mistakes helps to make us all better, so please share as you learn.

Like every employer the City is always trying to attract the best and brightest people for their CUPA program. San Francisco has started an intern program that allows them to bring in trainees from local colleges to work on a specific project. As part of this program the agency must provide training to the intern that would qualify them to work in the CUPA program. The intern receives training in all six CUPA program elements including ICC and APSA certifications in exchange for the work they do on a project. This is a two year program that is mutually beneficial allowing the intern to see if they would like the job and enabling the agency to learn about a potential permanent employee.

San Francisco is something different to everybody from a tourist mecca, a sanctuary city or a regional cultural hub, all of this make it a challenging place to implement a regulatory program like the Unified program. In the end we all do the same job but have different challenges and whether you are in Siskiyou county or San Diego county the regulations are the same. The City is a great place to live, work, play and visit and EHBs vision is to "Make San Francisco the Healthiest Place on Earth". They are definitely well on their way in part due to the work of their CUPA staff.
Sacramento County Environmental Management Department

10590 Armstrong Avenue, Mather, CA 95655
916-875-8484

Profiling Sacramento EMD: A Study in Change and Consistency
By Bill Lent

A Changing Landscape

Rocket engines, now gone silent, used to reverberate across Sacramento's cityscape and dominate the local economy. The Tower Theater and state fair were marquee attractions to this self-described "cow town". We caught up with Marie Woodin, The Interim Director of Sacramento's Environmental Management Department, who cannot afford the time to wax nostalgic for industries departed, or air bases long since closed. That was the Sacramento of yesteryear. The agency has 124 staff to support 32 regulatory programs. A large component is their CUPA program which has 30 staff members and 4,000 inspections to oversee with new college recruits to hire and a regulatory playing field to keep level.

Today, Sacramento is the thriving capitol of the most populous state in the U.S.A., a techie's and hipster's destination, an ever changing landscape with a healthy and growing downtown that features the Golden One Center for NBA action and concerts, plus a sizzling nightlife. Sacramento has been deemed the Farm-To-Fork capital and the surrounding 1.5 million acres of farm land makes that a reality. In order to keep people and the environment safe in such a dynamic setting, the Sacramento Environmental Management Division (EMD) must challenge every assumption of business-as-usual. EMD is constantly working to stay ahead of changes in the law, industry, work force and society. Whether Marie's team is inventing new fee systems to reward good players, or training staff how to inspect cannabis growing operations, Sacramento EMD is creating solutions to problems others don't even know exist.

Attracting New Talent and Keeping a Vital Workforce

A healthy economy of emerging industries, including technology, biotech and manufacturing, make attracting new CUPA employees especially challenging. True to their innovative nature, Sacramento County tables the usual job fairs and workshops to attract students, but also uses a variety of social media platforms to more effectively reach out to the new workforce. This effort helps to spread the word that a career in the public sector is personally rewarding and pays well. The Agency has a robust intern program that helps ensure the job is a good fit for both the agency and the individual. In the city of Farm-To-Fork, EMD benefits from Intern-To-Employee strategies, resulting in many excellent CUPA staffers.

The CUPA universe has become so complex and technically challenging that it could give you a stabbing headache, like too much Leatherby's ice cream, a local favorite, too quickly. The CUPA program started in 1993 as a simple way to consolidate, coordinate and improve consistency of the existing regulatory program. Today, that simple concept has grown exponentially in size and complexity. In response to this increased demand for technical expertise, the EMD has assigned specialized teams for UST inspections, installations, removals and for Cal ARP oversight. While specialization is needed, the well-rounded generalist is also a valuable commodity and EMD incorporates a holistic approach to training their specialists. When needed locally or deployed via mutual aid, Sacramento EMD staff members will be a very valuable asset, able to assist in all core programs seamlessly.

Canna-Do Attitude

Not unlike the Gold Rush of 1849, the legalization of cannabis has the potential of dramatic impacts on California. The products will vary from choice "buds" to extracts, oils, creams and edibles. Along with the associated manufacturing processes, the cultivation and retail industry is projected to generate billions of dollars into the state economy. The City of Sacramento passed an ordinance, which allows indoor cannabis cultivators and manufacturers, they are issuing 200 licensed permits to these business groups. The Agency is ready for the challenge and is training their staff on the unique hazards that they may encounter during inspections, from explosive gases to poison oak. They will have a team of inspectors that will work to educate the stakeholders and to ensure compliance while this industry continues to develop, stay tuned.

Enforcement: Leverage, Not Punishment

True to their pioneering nature, Sacramento EMD incorporates unique enforcement tools in their compliance program. To improve operator education/awareness, EMD created short compliance videos and have linked them to the inspection reports so owners and operators can easily view them using their smart phones. For businesses requiring additional oversight, the MFI, or More Frequent Inspection program, focuses resources on facilities that have critical violations and increases the frequency of inspections on these facilities until their level of compliance improves. Finally, EMD provides a portion of their enforcement money to compliant businesses as an Enforcement Revenue Credit, this is based on an algorithm addressing agency costs, etc., then reduces compliant facilities' bills as an incentive for continued compliance. Ensuring a level playing field is never easy, but the EMD strives to do just that, enacting enforcement actions businesses, and local, state and federal agencies, when necessary and rewarding compliance with innovation.

In Conclusion...

Sacramento County Environmental Management Department has always been a leader with great vision. They were a founding member of the California CUPA Forum and are active in the annual training conference and statewide training of efforts while also participating in many work groups and committees that help improve CUPA program delivery statewide. Their success is the result of never being afraid of innovation or changes that improve program implementation. The Agency's long history of success and leadership are one of the many examples of CUPA agencies through California working and looking forward to make our great state healthier and safer.
San Diego Department of Environmental Health

5500 Overland Ave #170, San Diego, CA 92123
1-800-253-9933

Protecting the environment and enhancing public health by preventing disease, promoting environmental responsibility and, when necessary, enforcing environmental and public health laws. Our goal is "Healthy People in Healthy Communities Free from Disease due to the Environment." San Diego Department of Environmental Health accomplishes it's mission through the work of its four divisions.

  • Food and Housing (FHD) conducts more than 39,000 restaurant and food truck / food cart inspections each year and issues the appropriate A-B-C grade card.

  • Land and Water Quality tests the water of our world-famous beaches and bays and posts the results for residents and visitors.

  • Community Health conducts collection of household hazardous materials in the unincorporated county; coordinates the county's asbestos and lead programs; and runs the vector control program to keep us safe from diseases such as West Nile virus, hantavirus, Lyme disease, and others.

  • Hazardous Materials Division regulates more than 13,000 businesses to ensure that hazardous materials, hazardous and medical wastes, are properly cataloged, stored and managed.