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Session
COMMUNICATION AND DE-ESCALATION    TU-J3
Tuesday     1pm to 4:45pm
Room POOLSIDE-PAVILLION
Seating182 of 250 seats available
CreditsREHS: 4.0  
SpeakersJohn Wilson, Amy Segui
ObjectiveThis course provides valuable insight into psychological and emotional processes that affect communication and keeping situation from escalating.
DescriptionThis presentation provides verbal and kinesic tools to accomplish the following safely and effectively: maintain composure, communicate well, establish rapport and cooperation, and gain compliance with students, parents, members of the public, peers, and administration. Additionally, the course provides important insight into understanding crisis, predictability, bias, and body language. This presentation educates attendees on the fundamental concepts of communication and de-escalation, methods to appeal to basic emotion and psychological needs, overcoming bias, and an easy to employ, highly effective, universal communication system (The Wolfson Formula). It helps professionals maintain their own behavior in stressful and critical situations, gain compliance from difficult people, and achieve cooperation where they might not have been able to do so otherwise without the training. The formula has been tested and used effectively for over ten years in many situations, including: public interactions, crisis, victim interviews, simple negotiations, consensual encounters, investigations, and other high stakes situations. This presentation has been given to 1,000s of professionals and is quickly becoming the gold standard in understanding and employing communication and de-escalation skills. Attendees will leave with a pocket-sized quick reference guide and access to a small poster-style reference.
PresentationCommunication and De-escalation
Since we will be using our calcupa.org "My Itinerary" process for the 2024 Conference for Attendees to Earn CEUs, please create your Itinerary by going to the online agenda and clicking on the "+Add" button on the right of the page to Add Sessions you plan to attend to your "My Itinerary".  To View/Edit your Itinerary for Session Attendance, visit your My Itinerary.  We will provide further information on how to 'check in/out' of a Session to verify your attendance. If you have any questions, please email registration@calcupa.org.