TARA VAN, Information Technology Associate - Cal/EPA
My name is Tara Van, I am currently working for CalEPA as the Information Technology Associate. I perform a variety of technical duties associated with customer support for the California Electronic Reporting System (CERS). I answer technical support requests from CERS users primarily via email, but also by telephone as necessary. I also help collect information from the users by testing testing/training versions of CERS and forward details about the technical problem to CERS Development team. I troubleshooting steps and help find solutions for unique problems encountered by our CERS customers. In addition, I work closely with our developers to test new features/solutions.