CUPA-2020 Session Details

STRATEGIES FOR DIFFICULT AND CHALLENGING CONVERSATIONS
Thu, Feb 6    8am - 9:45am    56 of 160 seats available
TH-D1   Admin/Mgt/Leadership
Location   CYPRESS-AB
Credits      REHS: 2
   Objective
Session is intended to help participants understand how to manage themselves and their communication in order to get better results.
   Description
This interactive session will focus on: communication challenges; how to keep communication open; active listening; and best practices for maintaining a positive approach.
   Speakers
Jim Delia, Delia and Associates
   Presentation